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Returns

How to Return or Exchange an Item:

If you need to return an item(s), simply 

1)   Sign In to your account at www.jackdawlanding.com

2)   View the order under"Track Your Recent Orders" under the My Account menu. 

3)   Click the View Details button under the correct order you wish to make a return.

4)   Click the “Add New RMA” button in red and select the items you wish to return or exchange. 

5)   Please include any pertinent information under the My Comment section for size/item exchanges.

6)   Click the “Save” button in red. 

7)   We will send you your RMA number via email separately and notify of your refund or exchange once we've received and processed the RMA.

If you don't have your original packing slip make sure to put a note inside your return with your name, order number, RMA number and request.

Please mail all packages by a traceable method to:

Jackdaw Landing

Attn: Returns

940 Hwy 54

Montevallo AL 35115

 

What is your Return Policy?

• A Return Authorization (RMA) number must be issued before any returns will be accepted. The RMA number can be issued from our automated return system on the site or email us at info@jackdawlanding.com if you need assistance. There is no need to email us if you receive an RMA number from the automated system

• Please write you RMA# on the outside of the box

 • Returns received by us within 30 days of receipt by you qualify for refund to your original payment method or exchange

• After 30 days all items are Final Sale

• Refunds will be refunded to the original purchase method. If there is a split between store credit and credit card, then store credit will be refunded first, then the credit card

• If your item arrives damaged or not as described, contact us and we will gladly replace it.  Any claim for a defective or not as described item must be made within 14 days.

 • Exchanges are allowed for size only.  Simply include the size you require in your RMA request.

• If your size is out of stock when we receive your package you will be issued a refund

• Include a copy of your invoice along with a request for refund, exchange, or store credit. Please include a contact phone number and email address so that we can get in touch with you if needed

• Please ship with tracking, we are not responsible for packages lost by shipping carriers

• Items listed as “On Sale” are Final Sale

• Lingerie, Clubwear, Shapewear, Cosmetics, Fragrances and Toiletries are Final Sale, no returns

• All items must be in their original packaging and in sellable condition. Any worn, odored, soiled, altered, or customer damaged items will be rejected. Please note this includes the smell of cigarette smoke.

• Shipping cost is non-refundable unless we ship an item in error or it is damaged

•A maximum of $8.25 USD on domestic orders and $42.00 USD for international orders can be refunded for return shipping on qualifying orders

• Returns on orders that utilize free shipping codes will be subject to a reduction in refund or store credit in the amount of $8.25 ground, $27 Standard Overnight, or $42 for International

• When requesting a return authorization (RMA) for a damaged item, please describe the issue in detail before shipping it back to us

 Thank you!!