How to Return or Exchange
an Item:
If you need to return an item(s), simply
1) Sign In to your account at www.jackdawlanding.com
2) View the order under"Track Your Recent Orders" under the My Account menu.
3) Click the View Details button under the correct order you wish to make a return.
4) Click the “Add New RMA” button in red and select the items you wish to return or exchange.
5)
Please include any pertinent information
under the My Comment section for size/item exchanges.
6)
Click the “Save” button in red.
7)
We will send you your RMA number via email separately
and notify of your refund or exchange once we've received and processed the RMA.
If you don't have your
original packing slip make sure to put a note inside your return with your
name, order number, RMA number and request.
Please mail all packages by a traceable method
to:
Jackdaw Landing
Attn: Returns
940 Hwy 54
Montevallo AL 35115
What is your Return Policy?
• A Return Authorization (RMA) number must be
issued before any returns will be accepted. The RMA number can be issued from
our automated return system on the site or email us at [email protected] if you need
assistance. There is no need to email us if you receive an RMA number from the
automated system
• Please write you RMA# on the outside of the
box
• Returns received by us within 30 days of
receipt by you qualify for refund to your original payment method or exchange
• After 30 days all items are Final Sale
• Refunds will be refunded to the original
purchase method. If there is a split between store credit and credit card, then
store credit will be refunded first, then the credit card
• If your item arrives damaged or not as
described, contact us and we will gladly replace it. Any claim for a
defective or not as described item must be made within 14 days.
• Exchanges are allowed for size only. Simply include the size you require in your RMA request.
• If your size is out of stock when we receive
your package you will be issued a refund
• Include a copy of your invoice along with a
request for refund, exchange, or store credit. Please include a contact phone
number and email address so that we can get in touch with you if needed
• Please ship with tracking, we are not
responsible for packages lost by shipping carriers
• Items listed as “On Sale” are Final Sale
• Lingerie, Clubwear, Shapewear, Cosmetics,
Fragrances and Toiletries are Final Sale, no returns
• All items must be in their original packaging
and in sellable condition. Any worn, odored, soiled, altered, or customer damaged items
will be rejected. Please note this includes the smell of cigarette smoke.
• Shipping cost is non-refundable unless we ship
an item in error or it is damaged
•A maximum of $8.25 USD on domestic orders and
$42.00 USD for international orders can be refunded for return shipping on
qualifying orders
• Returns on orders that utilize free shipping
codes will be subject to a reduction in refund or store credit in the amount of
$8.25 ground, $27 Standard Overnight, or $42 for International
• When requesting a return authorization (RMA)
for a damaged item, please describe the issue in detail before shipping it back
to us
Thank you!!